Frequently Asked Questions
Everything you need to know about your journey to clear, glowing skin.
How long does it take to see results with CLEARSTEM?
While many customers notice a difference in skin texture within 2 weeks, we recommend a consistent routine for at least 30 to 60 days to see full transformative results in acne and anti-aging.
Are your products safe for sensitive skin?
Yes, our formulations are specifically designed to be non-comedogenic and free of common irritants like hormone disruptors, toxins, and harsh alcohols, making them ideal for sensitive and acne-prone skin.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team within 30 days of delivery to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary based on your destination and are calculated at checkout.
Can I use CLEARSTEM products while pregnant or nursing?
Our products are formulated without toxic chemicals, but we always recommend consulting with your healthcare provider before starting any new skincare regimen during pregnancy or breastfeeding.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.